📌 Summary: We collect only what we need to serve you, we never sell your personal data, and we give you full control over your information at any time.
1. Who We Are
NexaForge Digital LLC ("NexaForge," "we," "our," or "us") is a web development and digital services company incorporated in Texas, United States. Our principal place of business is 512 Digital Ave, Suite 200, Austin, TX 78701. We can be reached at privacy@nexaforge.com.
2. Information We Collect
We collect information you provide directly to us, information we collect automatically, and information from third parties.
2.1 Information You Provide
- Contact information: name, email address, phone number, company name, and mailing address when you fill out our contact forms or request a quote.
- Project information: details about your project, budget, and timeline that you share with us.
- Payment information: billing address and payment details processed securely through our payment processors (we do not store credit card numbers).
- Communications: emails, messages, and other correspondence you send us.
- Newsletter subscriptions: your email address when you subscribe to our blog or newsletter.
2.2 Automatically Collected Information
- Log data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
- Cookies and similar technologies: see our Cookie Policy for full details.
- Analytics: we use Google Analytics 4 to understand how visitors use our site (anonymized where possible).
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, provide quotes, and deliver our services
- Send transactional communications (invoices, project updates, contract details)
- Send marketing communications (only with your consent)
- Improve our website, services, and user experience
- Comply with legal obligations
- Detect and prevent fraud, abuse, and security incidents
- Analyze trends and measure the effectiveness of our marketing
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service providers: third-party vendors who help us operate our business (hosting, payment processing, email delivery, analytics). These vendors are contractually bound to protect your data.
- Legal requirements: when required by law, court order, or governmental authority.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: in any other circumstances, only with your explicit permission.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Typically:
- Client project data: retained for 7 years for accounting and legal purposes
- Contact form submissions: retained for 2 years
- Newsletter subscriptions: retained until you unsubscribe
- Analytics data: retained for 14 months per Google Analytics settings
6. Your Rights
Depending on your location, you may have the following rights:
- Access: request a copy of the personal data we hold about you
- Correction: request that we correct inaccurate data
- Deletion: request that we delete your personal data ("right to be forgotten")
- Portability: request your data in a machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@nexaforge.com. We will respond within 30 days.
7. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, the right to delete your personal information, the right to opt out of sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights. To submit a CCPA request, email us at privacy@nexaforge.com with the subject line "CCPA Request."
8. Cookies
We use cookies and similar tracking technologies. Please review our Cookie Policy for detailed information about the cookies we use and how to manage them.
9. Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@nexaforge.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: privacy@nexaforge.com
- Mail: NexaForge Digital LLC, 512 Digital Ave, Suite 200, Austin, TX 78701
- Phone: (512) 555-0192